Network Patient Services staff members are available to provide technical assistance and to assist you in meeting your patients' needs when it comes to Patient Engagement and person centered care, communication issues, depression screening, interpreting ICH-CAHPS results, dialysis travel, access to care, complaints and grievances and MORE!

Patient Access to Care:

Access to Care, Involuntary Discharge or Transfer

Bed Bugs

Paying for Dialysis

Grievance Policy

Patient Satisfaction:

Understanding ICH-CAHPS

Vocational Rehabilitation (Working, School, and ESRD)

Improving Communication Skills - Patient Engagement:

New ESRD Patient Orientation Packet (NEPOP)

Peer Mentoring

Patient Advisory Committee (PAC)

Patient Subject Matter Experts (SMEs)

Network Projects:

Increase ICH CAHPS Scores (Patient Survey)

Reduce Grievances

Reduce Bloodstream Infections

Increase Vaccinations Rates

Reduce Long-Term Catheter Rates

Reduce Hypercalcemia  Rates

Improve Transplant Coordination

Phone with dialing hands

Patient Services Department:

Brittney Jackson, LMSW, MBA
Patient Services Director
203-285-1213
bjackson@nw1.esrd.net

Merari Rosario, MHA
Community Outreach Coordinator
203-285-1223
mrosario@nw1.esrd.net