Transportation Update for Connecticut

Non-Emergency Medical Transportation (NEMT) is an important transportation benefit that is provided to eligible Medicaid members in Connecticut who need to get to and from Medicaid-covered medical services but have no means of transportation.

Effective January 1, 2018
The Department of Social Services (DSS) has completed contract negotiations with Veyo, a Total Transit Company. The contract with the state was fully executed and is effective January 1, 2018 through December 31, 2020.  The NEMT program has been restructured to provide the contractor with greater flexibility and capacity to engage a range of transportation through the state in order to best serve Medicaid members. The contract with LogistiCare ended on December 31, 2017. DSS staff are working with Veyo to make the transition as seamless as possible.

Veyo, a Total Transit Company

Veyo is the NEMT contractor selected by the State of Connecticut to arrange transportation for HUSKY Health members.

Website: https://ct.ridewithveyo.com/
Customer Service: https://www.veyo.com/contact-us/
CT Regional Office Address: 100 Pearl Street, 14th Floor, Hartford, CT 06103

Request a Ride for Medical Appointments: 855-478-7350
Veyo Medically Appropriate Mode Form:
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https://ct.ridewithveyo.com/wp-content/uploads/sites/14/2017/12/CT_Medically-Appropriate-Mode-Form.pdf
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Fax completed medical appropriate mode forms to 860-724-2159

Connecticut Department of Social Services (DSS)

The Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.

Website: http://portal.ct.gov/dss
DSS Client Information Line & Benefits Center: 855-6-CONNECT (855-626-6632) (TTD/TTY 800-842-4524 for persons with speech or hearing difficulties)

DSS Transportation Contacts:
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Roderick Winstead: 860-424-5922
- Patricia Cronin: 860-424-5636
- Theresa Rugens: 860-424-5156

Connecticut Department of Emergency Services & Public Protection
Emergency Management & Homeland Security (DEMHS)

The Division of Emergency Management and Homeland Security (DEMHS) is charged with developing, administering, and coordinating a comprehensive and integrated  statewide emergency management and homeland security program that encompasses all human-made and natural hazards, and includes prevention, mitigation, preparedness, response, and recovery components to ensure the safety and well-being of the citizens of Connecticut. 

Website: http://www.ct.gov/demhs
Region Map: http://www.ct.gov/demhs/cwp/view.asp?a=1903&q=295316&demhsNav=|
Division of EMHS Region Offices & Town Contacts: http://www.ct.gov/demhs/cwp/view.asp?a=3973&q=467626

Network Emergency Coordinators:

Brittney Jackson, LMSW, MBA
Patient Services Director
203-285-1213
bjackson@nw1.esrd.net

Merari Rosario, MHA
Community Outreach Coordinator
203-285-1223
mrosario@nw1.esrd.net