Network Patient Services staff members are available to provide technical assistance and to assist you in meeting your patients' needs when it comes to Patient Engagement and person centered care, communication issues, depression screening, interpreting ICH-CAHPS results, dialysis travel, access to care, complaints and grievances and MORE!

Patient Access to Care:

Access to Care, Involuntary Discharge or Transfer

Bed Bugs

Grievance Policy

Paying for Dialysis

Veyo Non-Emergency Medical Transportation (NEMT) (CT ONLY)

Patient Satisfaction:

Understanding ICH-CAHPS

Vocational Rehabilitation (Working, School, and ESRD)

Improving Communication Skills - Patient Engagement:

New ESRD Patient Orientation Packet (NEPOP)

Peer Mentoring

Patient Advisory Committee (PAC)

Patient Subject Matter Experts (SMEs)

Network Projects:

Patient Safety Healthcare Associated Infections (HAI)

Reduce Blood Stream Infections (BSI)

Reduce Long-Term Catheter Rates

Health Information Exchange (HIE)

Support Gainful Employment of ESRD Patients = PHFPQ

Increase the Use of Home Therapies

Improve Transplant Coordination

Technical Assistance

Phone with dialing hands

Patient Services Department:

Brittney Jackson, LMSW, MBA
Patient Services Director
203-285-1213
bjackson@nw1.esrd.net

Merari Rosario, MHA
Community Outreach Coordinator
203-285-1223
mrosario@nw1.esrd.net